*** ZEN NAILS LOUNGE AND SPA POLICY*** CANCELLATION POLICY Your appointments are very important to our staff, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary: therefore. We respectfully request at least 24 hour's notice for cancellation .Frequently cancellations may result in unable to make an appointment online. Client has to walk-in instead. PUNCTUALLY We allow a 10-minute grace period If you are late for an appointment, please call or text the store direct number with your name to hold your appointment. While we always do our best to be on time, there will be circumstances where your service providers are behind. Please allow time for your service with this in mind. AGE REQUIREMENTS Minors under 18 must be accompanied by or have written consent of a parent or guardian for spa treatments. Children under 8 years old that are not receiving service will not be allowed in the spa for their safety and the safety of others. ETIQUETTE To provide you and others with a tranquil environment, we appreciate you for volume down your phone and lower your voice. GRATUIES If you are happy with the services provided, gratuities are greatly appreciated and go directly to your technician. For your convenience, there will be an ATM on site. NON-REFUNDABLE Our service is non-refundable. Because the service is already provided for the client OTHER We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our staff or Spa atmosphere. Price is subject to change without notice.